At BDBazare, we prioritize customer satisfaction and aim to provide a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand your rights and the process for returns and refunds.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused, in the same condition as you received it, and in its original packaging.
• The refund request must be made within 7 days of receiving the product.
• Products that are damaged, altered, or worn are not eligible for refunds.
• Certain items, such as perishable goods, health and hygiene products (e.g., cosmetics, personal care items), and customized or special-order products, are non-refundable.
• Proof of purchase, such as the original receipt or order confirmation, is required for processing a refund.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@bdbazare.com or call us at 01913376253 within 7 days of receiving the product to request a return authorization. Provide your order number and details of the product you wish to return.

2. Return Shipping: You will be responsible for covering the shipping costs for returning the item unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Inspection: Once we receive the returned item, we will inspect it to ensure it meets the refund eligibility criteria. If the item is approved, we will process the refund.

3. Refund Process

• Method of Refund: Refunds will be issued to the original payment method used during purchase (e.g., credit card, mobile banking, etc.).
• Processing Time: Refunds may take up to 7-10 business days to reflect in your account, depending on your payment provider or bank.
• Shipping Costs: Shipping fees are non-refundable, except in cases where the item was incorrect or defective.

4. Non-Refundable Items

The following products are non-refundable:

• Gift cards
• Sale or clearance items
• Perishable goods (e.g., food, flowers)
• Intimate or sanitary goods
• Health and beauty products (e.g., cosmetics, skin care)

5. Exchanges

If you receive a defective or damaged product, you may request an exchange instead of a refund. Please contact us at info@bdbazare.com with details of the defect or damage, and we will arrange for a replacement.

6. Cancellations

You may cancel an order before it has been shipped. If your order has already been dispatched, it will be subject to our return and refund policies. To cancel an order, please contact us as soon as possible.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please feel free to contact us:

• Phone: 01620492932
• Email: info@bdbazare.com
• Address: Gulshan 2, Dhaka 1212, Bangladesh

We appreciate your understanding and are committed to resolving any issues you may have with your purchase. Thank you for shopping with BDBazare!